Shipping & Exchange Policy

1. Exchange Policy

Richwear does not offer any ‘Return’. However, products purchased from our website can be exchanged within 7 days only if:

• Exchange request is made within the stated time frame/limit.
• The item(s) is faulty, damaged, or defective at the time of delivery.
• The received product(s) differed from the original order.
• Anything is missing from the package including price tags, labels, or original packing.

Claims can only be entertained if made within 7 days of the original order date. Please email pictures of the defective item to help@richwear.com or call +92 321 1224333 within 7 days after delivery.

Once we receive the item, our team will review the case. If the dispute is settled fairly, we will issue a replacement of equal value against the product mentioned in the invoice and send it to the buyer’s address.

Note:

• Customer is responsible for all shipping/handling costs during exchange.
• Discounted items cannot be returned or exchanged.
• Unstitched articles once stitched will not be entertained.
• Wedding wear and couture dresses cannot be exchanged or returned.
• Luxury fabrics once purchased cannot be exchanged/returned.

2. Order Cancellation

Richwear does not offer a refund or money-back guarantee. Customers paying via Credit Card may cancel within 24 hours of placing the order. In such cases:

• No cash refund will be given.
• A coupon of the same value will be provided which can be used on Richwear within 60 days.

Richwear may cancel orders for reasons such as stock unavailability, damage during quality check, technical errors, or declined payments.

We do not store credit card details nor do we share customer details with any 3rd parties.

3. Product Disclaimer

• We make every effort to ensure product images and descriptions are as accurate as possible. However, slight differences may occur due to embellishments or photography lighting.
• Colors in pictures may vary slightly due to device display settings or printing quality of catalogs.
• All product details are provided on our website. Customers are encouraged to review them before placing orders.